Shipping -
We ship all orders from our store in Muskegon, Michigan. Most products ship out within 1-2 business days from purchase. Tracking information will be emailed to you when your order ships.
Orders over $49 ship free. Orders less than $49 have a shipping and handling charge of $4.99 to help cover some of the cost of packaging and shipping. This allows us to continue offering low priced products at a reasonable price.
If you have any questions about shipping or orders, please reach out to us at support@kooihousewares.com. We typically respond to emails within one business day.
Returns -
We're simple people, so we try to keep our policies simple. We realize that not everything purchased is a winner, and so returns do happen. Here are the simple rules for a return:
1. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must be in the original packaging.
2. Returns must be shipped back within 30 days of delivery.
3. Returns that do not adhere to rules 1 and 2 MAY be given a partial refund depending on product condition and return timing.
4. Customer is responsible for the cost of return shipping. If your product has arrived damaged from Shipping or has a manufacturing defect, we may choose to provide a pre-paid return label or send a replacement item.
5. All returns should be mailed to:
Kooi Housewares
2530 Sun Dolphin Dr.
Muskegon, MI 49444
That's it. It's that simple. We want you to buy from us, but more than that, we want you to LOVE the products that you receive. If you don't and decide a return is right for you, we understand. If you're having issues getting an item returned, simply reach out to us at support@kooihousewares.com
